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Coaching Your Team

Tips on how to best coach your team to uplevel their skills

  • 3 Topics
  • 4 Replies
3 Topics
miminoto
Lofter
miminotoLofter
posted in Coaching Your Team
Strategies & helpful tips for CSMs to ensure customer success

Navigating the world of customer success can be challenging - and sometimes the best way to learn how to navigate through it is by learning from your peers.  This September, we hosted an Ask Me Anything session on Strategies to Improve Account Health, a panel hosted by some of our most tenured and successful CSMs at Salesloft.  I invited this team to answer your questions based on their own experience, and I am delighted to say that there were many strategies discussed that any CSM could learn from. There were so many key takeaways to choose from, but to give you a good idea of what they discussed, I’ve managed to narrow it down to 3 important takeaways that surfaced throughout this 1-hour session:Understand what success looks like to your customer - and never assume what you discussed previously is still the same today Make sure you’re getting in front us the right people and understanding the right goals - everyone’s time is valuable, so make sure you’re bringing them exactly what th

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miminoto
Lofter
D
Champion
drew.moldenhauer15Champion
asked in Coaching Your Team
Salesloft For Field Sellers

Hey All, My org has been using Salesloft for the last 4 years primarily for Inside Sales and we absolutely love it! We are looking to expand out the usage into our field selling teams. Does anyone have any experience around Salesloft usage for field sellers? Any features that should be focused on?  Thanks! 

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M
Lofter
BrynjaHill
Community Manager
BrynjaHillCommunity Manager
published in Coaching Your Team
Level up your coaching gameTutorial

Welcome to our Coaching Your Team section! Wondering how to use this subcategory? Here’s what we recommend: Ask questions, such as what reports do managers find the most helpful in our Coaching Dashboard to ensure their reps are performing most efficiently?Share success stories about a time one of your reps was falling behind (no need to share their name) and how you coached them to success. You can even share their results to highlight their performance shift. We hope you use this space to inspire others - whether that’s giving them the courage to ask a question as well, or sharing wins you’ve had! - BrynjaCommunity Manager 

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BrynjaHill
Community Manager
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