Coaching Your Team

Hey Salesloft Champions, Sam Gorfti here again, a Senior Channel Health Engineer at Salesloft. In my last post, we broke down the pillars of email deliverability. Today, I want to apply that same framework to an equally important channel: the dialer.We’ve seen your questions about maximizing connect rates, navigating carrier networks, and avoiding the dreaded "Spam Likely" label. Just like with email, your phone number has a reputation that you build over time. Every call you make either strengthens or weakens it.Let's break down how you can build a stellar calling reputation and ensure your calls get answered. Pillar 1: Build Trust with CarriersBefore you can focus on call strategy, you need to establish your identity with the phone carriers (like AT&T, Verizon, T-Mobile). Their primary goal is to block fraudulent robocalls. Your goal is to prove you're a legitimate business making wanted calls.Register with Salesloft's Trust Hub: This is your single most important step. Trust Hub

Hey Salesloft Champions,I’m Sam Gorfti, a Senior Channel Health Engineer here at Salesloft, and I focus on ensuring our platform's email, dialer, and sms channels are as healthy and effective as possible. We’ve seen your questions and feedback about email deliverability, sender reputation, and how to maintain strong reply rates—and I’m excited to dive into that today.Think of email deliverability not as a single checkbox, but as a long-term reputation you build with inbox providers like Google and Microsoft. Every email you send is a vote for or against that reputation. Our goal is to make sure every vote is a positive one, turning your sends into valuable conversations.Here are the key pillars of strong email deliverability that will help you protect your reputation and boost engagement. Pillar 1: The Technical FoundationBefore you send a single email, you need the right credentials. Inbox providers want to verify that you are who you say you are. This is where your IT or Ops team com

You may have seen the headlines about Apple's new iOS update that screens calls from unknown numbers. When your job is to connect with people, any change to how the phone rings can feel like a new hurdle. But this new feature isn't the end of outbound calling. In fact, we see it as an opportunity for skilled sales professionals to stand out. It’s less of a roadblock and more of a new step in the process, one you can easily navigate with the right strategy.Here’s what you need to know and how Salesloft can help. What is iOS Call Screening? A Quick ExplainerWhen an iPhone user with this feature enabled gets a call from a number not in their contacts, here's what happens:An automated AI assistant answers first. It asks you for your name and the reason for your call. Your live response is instantly transcribed into text on the prospect's screen.Based on that real-time transcript, the prospect can choose to Answer your call, send you to Voicemail, or block the number. Think of it as a live,

Navigating the world of customer success can be challenging - and sometimes the best way to learn how to navigate through it is by learning from your peers.  This September, we hosted an Ask Me Anything session on Strategies to Improve Account Health, a panel hosted by some of our most tenured and successful CSMs at Salesloft.  I invited this team to answer your questions based on their own experience, and I am delighted to say that there were many strategies discussed that any CSM could learn from. There were so many key takeaways to choose from, but to give you a good idea of what they discussed, I’ve managed to narrow it down to 3 important takeaways that surfaced throughout this 1-hour session:Understand what success looks like to your customer - and never assume what you discussed previously is still the same today Make sure you’re getting in front us the right people and understanding the right goals - everyone’s time is valuable, so make sure you’re bringing them exactly what th

Hey All, My org has been using Salesloft for the last 4 years primarily for Inside Sales and we absolutely love it! We are looking to expand out the usage into our field selling teams. Does anyone have any experience around Salesloft usage for field sellers? Any features that should be focused on?  Thanks! 

Welcome to our Coaching Your Team section! Wondering how to use this subcategory? Here’s what we recommend: Ask questions, such as what reports do managers find the most helpful in our Coaching Dashboard to ensure their reps are performing most efficiently?Share success stories about a time one of your reps was falling behind (no need to share their name) and how you coached them to success. You can even share their results to highlight their performance shift. We hope you use this space to inspire others - whether that’s giving them the courage to ask a question as well, or sharing wins you’ve had! - BrynjaCommunity Manager