Navigating the world of customer success can be challenging - and sometimes the best way to learn how to navigate through it is by learning from your peers.  This September, we hosted an Ask Me Anything session on Strategies to Improve Account Health, a panel hosted by some of our most tenured and successful CSMs at Salesloft.  I invited this team to answer your questions based on their own experience, and I am delighted to say that there were many strategies discussed that any CSM could learn from. 

There were so many key takeaways to choose from, but to give you a good idea of what they discussed, I’ve managed to narrow it down to 3 important takeaways that surfaced throughout this 1-hour session:

• Understand what success looks like to your customer - and never assume what you discussed previously is still the same today
• Make sure you’re getting in front us the right people and understanding the right goals - everyone’s time is valuable, so make sure you’re bringing them exactly what they want / need to see
• Never forget the human element - be invested in the people, not just the business

Interested in the rest of their conversation?  Good news is that this recording is hosted on our Resource Center!   These 3 bullet points barely scratches the surface of all the great insights our panel shared.

Have any thoughts on what our panelists shared?  Share with us below! We’d love to hear from you!