We have a situation that is causing issues with CRM sync activity. We are running into contacts who have multiple email addresses. We currently have two email fields on the Salesforce contact, the default and a secondary. I can’t find documentation from Salesloft on how to sync activity using either of those email fields. While not ideal, it’s causing many sync issues, and I’d like to help the team with this issue. Does anyone have best practices for managing CRM activity sync for people with multiple email addresses?
Page 1 / 1
Hey
The error "Email address has already been taken" indicates that the email address you are trying to use is already associated with an existing record in Salesloft. This error prevents the creation of duplicate records with the same email address.
We often see this happen when a rep emails a lead/contact and that lead/contact replies from a different address → when the reps goes to reply to that new email they create a new Salesloft record leading to duplicate records.
To help with how to resolve these, can you please email success@salesloft.com ?
Reply
Sign up
Already have an account? Login
Login to the community
No account yet? Create an account
Login with SSO
Login as a Lofter Login with Drift Login with Salesloftor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.