Hi ​@Jessica, thank you for bringing this question to Discussions! To ensure your issue gets the attention it deserves, please reach out to our support team. They are equipped to provide you with the most efficient and effective assistant to identify why this is happening. 

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Thanks, ​@BrynjaHill! I’ve already raised a ticket with Salesloft support. I just wanted to see if anyone is having the same issue and if they have any tips and tricks to share.