Inbound calls report

Hi there!

Thanks for asking this—it is a very common question for teams trying to segment their call metrics.

To confirm what you are seeing: Salesloft does not natively push a dedicated "Inbound vs. Outbound" field to the Salesforce Task object for standard calls.

• The Exception: We typically indicate Inbound Voicemails in Salesforce, so you may be able to filter for those specifically to get partial visibility.

• The Limitation: Because this data isn't stamped natively at the time of the call, there is unfortunately no way to run a report on the "direction" of calls that have already occurred.

If capturing this differentiation for future calls is a priority for your team, there are some custom configurations we can look into (involving Activity Field mapping), but reportability on past activities is effectively limited to those Inbound Voicemails.

Hope that helps clarify why you aren't seeing that data populating!