Activity Tracking for Replies: When we respond to a prospect’s email, it doesn't register as an email activity in the tracking dashboard. Could you clarify why this is happening?
Page 1 / 1
Hi
If responding to a prospect’s email does not register as an email activity in the tracking dashboard, there could be several reasons for this issue -- two noted below -- but I would recommend logging a case with our Support Team in order for them to help diagnose the exact problem.Â
When contacting Support, please provide links to any example prospect records and any helpful screenshots.Â
- Email Sync Not Enabled: Ensure that Email Sync is enabled. Without this, Salesloft cannot track and log email activities.
- Email Sent Outside Salesloft: If the email was sent outside of Salesloft, it might not be tracked. Make sure to send emails through Salesloft to ensure they are logged.
Â
To check for email sync, navigate to Settings > Email > and verify that the Email Activity Sync section (outbound/inbound sync) is enabled.
Reply
Sign up
Already have an account? Login
Login to the community
No account yet? Create an account
Login with SSO
Login as a Lofter Login with Drift Login with Salesloftor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.