On this page, we'll be highlighting the new features you'll find in Drift during the month of August. We'll also include which billing plan is tied to each feature, and link to accompanying documentation when available.

Multi-Entity Segmentation

Feature: Multi-Entity Segmentation

Billing Plan Required: Multi-Entity Segmentation is available on the Premium, Advanced, and Enterprise Plans

Description: Multi-Entity Segmentation updates the Contact and Account segment builders into a unified experience that allows you to create segments that are a combination of both Account and Contact attributes.

Reference Documentation: Segments

Location: You can access Multi-Entity Segmentation by navigating to Visitors > Segments

Prospectory Activity Data in Salesloft

Feature: Prospectory Activity Data in Salesloft

Billing Plan Required: Prospectory Activity Data in Salesloft is available on the Premium, Advanced, and Enterprise Plans

Description: Prospectory Activity Data in Salesloft pushes Prospecting data from Drift directly into Salesloft providing a more unified selling experience for your sales reps.

Location: Prospecting Activity Data from Drift can be found in the Live Feed within Rhythm or on the contact record in Salesloft.

Bionic - Source Improvements & Response Refinement

Feature: Source Improvements & Response Refinement

Billing Plan Required: Source Improvements & Response Refinement are included with a Bionic Chatbots purchase

Description: Source Improvements allow you to correct the source that the Bionic Chatbot is generating its responses from. Response Refinement allow you to tweak the bot's response using natural language processed directions

Reference Documentation: Bionic Chatbot

Location: Source Improvements and Response Refinement can be found by navigating to Playbooks > AI Response Testing