HI Champions - I’m opening a ticket with Salesloft and plan to attend office hours, but I thought I’d also post here in case anyone is having a similar issue and found a magical solution. 

• Case 1: The dialer is not allowing a user to connect in Salesloft (2nd image)
• Case 2:  User is working out of Salesforce and the call won’t connect, tested on several records (1st image)

Steps taken:

• Chrome is updated
• Uninstalled, reinstalled extension
• Using latest Salesloft Chrome extension
• Restarted computer