Have you added your domain to the “Domain exclusion list”?

Settings → Email → Tracking → Email tracking → Edit

Yes, we have. We’ve also ensured that the settings found in the “configurable metrics” https://app.salesloft.com/app/settings/metrics only include meetings from the meeting types we have in Salesloft, yet it’s still including internal meetings in the metrics that are not listed in Salesloft and booked in Outlook. I’ve tried to find documentation on the various “meeting” metrics in Salesloft help and nothing clarifies each and how they are calculated.

Do you have internal people as people in Salesloft? Whenever I had internal meeting issues it was one of those two things. Either the Domain exclusion get removed or my internal people got added to Salesloft as people records.

Interesting. I will look into that. So even if the domain is excluded, but we have the employee as a person, it will ignore the exclusion?

So the metric settings do not have any impact?

There are other factors there, such as operational cadences and such, that might get in the way of just the domain exclusion.

We don’t use operational cadences. While I appreciate your replies, ​@Mike, This seems to have veered off-topic. I am looking for a simple response on what meetings are included in the meeting metrics. Specifically, meetings attended. The configurable metrics setting is the primary location to maintain this, but even with filters applied, internal meetings are tallied. At this point, I will submit a ticket to Salesloft as I cannot resolve this issue.

 Hi ​@eddie.sempek,

If you are using the Zoom integration, you can disable the capturing of internal meetings. If you navigate to Settings > Conversations and click on the Manage button. This will open your Zoom integration settings window. At the bottom of the panel, you will find a toggle to turn off capturing internal meetings. Once this setting is disabled, your internal meetings will not be captured and uploaded to Conversations.

Let me know if that helps! 

​@Salesloft_Rob  I just acted on behalf of the users, and none of them have that enabled. I would imagine this has something to do with the M365 calendar integration, and Salesloft is looking at all meetings on their calendar and counting those as meetings attended.