Hello! I’m Sheena, former Onboarding Manager turned Customer Success Manager, and Drift expert at Salesloft.

Many customers make the mistake of thinking Drift is a set it and forget it, chat tool. Today, I'm sharing three of my favorite "beyond live chat" features that will make an immediate impact on your team's efficiency and revenue generation! These are available today to ALL paid plan Drift customers: 

1. Leverage Prospector to help reps to prioritize activities and never miss an opportunity to engage with a high intent or target account.
2. Help reps save time by enabling AI Suggested Replies
3. Carve out 20 minutes to install the Drift for Salesforce App, which provides quick and easy reporting on all the areas mentioned above (and more) -- right within Salesforce, where many of us are already spending a large chunk of our day.

I’m curious to hear… Which of these is your favorite? What other Drift features would you add to my list to boost efficiency?