We have a situation that is causing issues with CRM sync activity. We are running into contacts who have multiple email addresses. We currently have two email fields on the Salesforce contact, the default and a secondary. I can’t find documentation from Salesloft on how to sync activity using either of those email fields. While not ideal, it’s causing many sync issues, and I’d like to help the team with this issue. Does anyone have best practices for managing CRM activity sync for people with multiple email addresses?
Question
People with Multiple Email Addresses
+1
+1Hey
The error "Email address has already been taken" indicates that the email address you are trying to use is already associated with an existing record in Salesloft. This error prevents the creation of duplicate records with the same email address.
We often see this happen when a rep emails a lead/contact and that lead/contact replies from a different address → when the reps goes to reply to that new email they create a new Salesloft record leading to duplicate records.
To help with how to resolve these, can you please email success@salesloft.com ?
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